Privacy policy

Last updated: June 8, 2026

1. Privacy Policy

Clarico OÜ, the owner of www.clarico.ee, is committed to protecting the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, disclose, transfer, and store personal data. Our online store operates in accordance with the laws of the Republic of Estonia and applicable European Union legislation, including the General Data Protection Regulation (GDPR).

By using our website, placing an order, creating an account, or otherwise interacting with our services, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect or Process

  • Personal data is information that can be used to identify you directly or indirectly.
    We may collect the following personal information:
  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Payment information is processed by third-party payment service providers. We do not collect, store, or have access to customers' full payment card details, online banking credentials, or other sensitive payment information. We receive only the information necessary to confirm payments, process orders, provide customer support, and comply with legal obligations, such as payment status, transaction reference, payment confirmation, and order-related details.
Payment processing services are provided by Maksekeskus AS. Personal data required for payment processing may be shared with Maksekeskus AS for the purpose of completing payment transactions securely.

3. How Personal Data Is Collected

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

4. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

5. Legal Basis for Processing

We process personal data on the following legal bases:

  • Performance of a contract (processing and delivering orders);
  • Compliance with legal obligations (accounting, tax, and consumer protection requirements);
  • Legitimate interests (website security, fraud prevention, and service improvement);
  • Consent (marketing communications, newsletters, and non-essential cookies).

6. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify and trusted third-party service providers who perform services on our behalf, including payment processing, shipping, IT management, hosting, data analytics, customer support, and other operational services. These service providers may process personal data only to the extent necessary to provide their services and in accordance with applicable data protection laws.
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. 
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Payment services are provided through Maksekeskus AS.

For the purpose of processing payments, Clarico OÜ may transfer personal data necessary for payment processing, including customer name, order details, payment amount and contact information, to Maksekeskus AS acting as an authorised processor or independent controller where required by applicable law.

Maksekeskus AS processes payment transactions in accordance with its own privacy and security requirements. Clarico OÜ does not have access to customers' online banking credentials or full payment card details.

7. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

8. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

9. Cookies

Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, analyze website traffic, and provide relevant marketing content.

Cookies may include:

  • Essential cookies
  • Analytics cookies
  • Marketing cookies

Visitors can manage their cookie preferences through our cookie consent banner or browser settings.

10. Data Retention

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Certain records, including accounting and transaction records, may be retained for periods required by applicable law. Accounting and tax records may be retained for up to seven years or longer where required by applicable law.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.

12. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal data, subject to applicable legal limitations:

  • The right to access your personal data;
  • The right to request correction of inaccurate personal data;
  • The right to request deletion of your personal data;
  • The right to restrict or object to certain processing activities;
  • The right to withdraw consent where processing is based on consent;
  • The right to data portability where applicable;
  • The right to lodge a complaint with a supervisory authority.

You may exercise these rights by contacting us using the contact details provided in this Privacy Policy. We may need to verify your identity before processing your request.

13. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. In Estonia, the supervisory authority is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).

14. International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

16. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Clarico OÜ
Registration Number: 17229439
Address:  Lõuna tänav 56, Tallinn, 11617, Estonia
Email: info@clarico.ee
Website: www.clarico.ee
Phone: +372 55535014
VAT No.: EE102855331

Thank you for choosing Clarico.