Refund policy
Last updated: June 5, 2026
1. General Information
At Clarico, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights regarding returns, exchanges, cancellations, and refunds when purchasing products from www.clarico.ee.
This policy is intended to comply with applicable European Union consumer protection legislation.
2. Right of Withdrawal
If you are a consumer residing within the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason, subject to the exceptions described in Section 4 of this Policy.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receives the goods.
To exercise your right of withdrawal, you must notify us of your decision by contacting us at: info@clarico.ee. You may use any clear written statement to inform us of your decision to withdraw from the purchase.
3. Conditions for Returns
Consumers may exercise their statutory right of withdrawal within 14 days of receiving the goods, provided that the products are returned in accordance with applicable consumer protection legislation.
Returned products should be returned in their original packaging and in a condition suitable for resale.
Food products, nutritional products, protein powders, protein bars, sports drinks, food supplements, vitamins, and other consumable products may be returned within the withdrawal period only if they remain unopened, unused, and in their original sealed packaging.
For health protection, food safety, and hygiene reasons, products that have been opened, consumed, used, have broken seals, removed protective packaging, or have otherwise been rendered unsuitable for resale cannot be returned under the right of withdrawal.
4. Exceptions to the Right of Withdrawal
In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.
This may include food products, nutritional products, protein powders, protein bars, sports drinks, food supplements, vitamins, minerals, and other consumable products where the original seal has been broken or the product is no longer suitable for resale.
5. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive:
- A damaged product;
- A defective product;
- An incorrect product;
- A product missing from your order;
Please contact us within a reasonable time after receiving your order at: info@clarico.ee.
Please include:
- Your order number;
- A description of the issue;
- Photographs showing the product and packaging where applicable.
Please contact us before returning any product so that we can provide instructions for the return process.
We will review the claim and, where appropriate, provide a replacement product, repair, price reduction, partial refund, or full refund in accordance with applicable consumer protection laws.
Nothing in this policy limits the consumer's statutory rights regarding goods that are defective, damaged, unsafe, not as described, or otherwise non-conforming under applicable consumer protection laws.
6. Return Shipping
When exercising the statutory 14-day right of withdrawal, customers are responsible for the cost of returning the goods unless otherwise required by applicable consumer protection legislation.
If the return is due to a defective, damaged, incorrect, unsafe, or otherwise non-conforming product, Clarico will bear the reasonable return shipping costs.
Customers should contact Clarico before returning any products so that return instructions can be provided.
We recommend using a tracked shipping method, as we cannot be responsible for items lost during return transit.
7. Refunds
Once the returned products have been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued using the same payment method used for the original purchase unless otherwise agreed.
Refunds will generally be processed within 14 days after we have received the returned goods or evidence that the goods have been returned.
Any refund will be made in accordance with applicable consumer protection legislation.
8. Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
If your order has already been shipped, the standard return procedure described in this policy will apply.
To request an order cancellation, please contact us as soon as possible at: info@clarico.ee.
9. Customer Rights and Defective Goods
Nothing in this Return & Refund Policy limits the consumer's statutory rights under applicable consumer protection laws.
Consumers have the right to submit claims regarding non-conforming goods within the period provided by applicable law.
If a product is defective, damaged, unsafe, or otherwise does not conform to the sales contract, the customer should contact Clarico OÜ as soon as possible at info@clarico.ee.
Complaints submitted by consumers will be reviewed and responded to within a reasonable period and in accordance with applicable consumer protection legislation.
10. Contact
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Clarico OÜ
Registration Number: 17229439
Address: Lõuna tänav 56, Tallinn, 11617, Estonia
Email: info@clarico.ee
Website: www.clarico.ee
Phone: +372 55535014
VAT No.: EE102855331
Thank you for shopping with Clarico.